Eating Disorders: Concierge Software

Saturday 17 November 2012

Concierge Software

Concierges just never know what the next request might be, but they do know they will do their best to fulfill it politely, quickly and efficiently. Not because they are slaves to their jobs as the origin of the word implies, but because they are seasoned professionals who receive top notch training in putting the customer first. They may wear the concierge uniform and provide the same services, but many are actually contract employees of hospitality companies and ticket brokers. Outsourcing saves hotels on benefits, and some hotel industry insiders say it helps lower-tier (two- and three-star) hotels provide a service they couldn't otherwise afford. But outsourcing may not always be in the best interests of the guests, says Shujaat Khan, President of Les Clefs D'Or, and Chef Concierge at the Capital Hilton in Washington, D.C. The contractor may have relationships with particular restaurants, sightseeing companies, and venues, and it may tell its concierges that they can only recommend those places to guests. "Whereas, as an employee of the hotel, I have no obligation other than to the guest," explains Khan. "I will recommend the place that is best suited to the guest and is of the highest quality."