Concierge Confidential
In Concierge Confidential, Fazio reveals the behind-thescenes
madness that goes into getting the rich and famous what they want, and
shares some great insider knowledge on how to get access to the
unattainable without making the concierge, waiters and other service
people crazy. In hotels, a concierge assists guests with various tasks like making
restaurant reservations, arranging for spa services, recommending
nightclubs, booking transportation In hotels, a concierge assists guests with various tasks like making
restaurant reservations, arranging for spa services, recommending
nightclubs, booking transportation (limousines, airplanes, boats, etc.),
procurement of tickets to special events and assisting with various
travel arrangements and tours of local attractions. In upscale
establishments, a concierge is often expected to "achieve the
impossible", dealing with any request a guest may have, no matter how
strange, relying on an extensive list of contacts with local merchants
and service providers.
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