Concierge Desk
The Palm Springs economy is heavily dependent on the hospitality industry. Frank would get daily calls from desperate hotel concierges with urgent requests for items required by visitors. Their guest's
trip would almost certainly be ruined along with their careers if they could not find this battery or that for their camera or cordless phone or some exotic adapter for a foreign travel power converter. Hotel concierge staff have their own professional association, called Les Clefs d'Or
("The Golden Keys"). It was formed in France in October 1929. It now
reaches over 3000 members in over 40 countries. Members can be
distinguished by the gold keys they display on their lapels. In hotels, a concierge assists guests with various tasks like making
restaurant reservations, arranging for spa services, recommending night
life hot spots, booking transportation (limousines, airplanes, boats,
etc.), procurement of tickets to special events and assisting with
various travel arrangements and tours of local attractions. In upscale
establishments, a concierge is often expected to "achieve the
impossible", dealing with any request a guest may have, no matter how
strange, relying on an extensive list of contacts with local merchants
and service providers.
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