Concierge Service Definition
In hotels, a concierge assists guests with various tasks like making
restaurant reservations, arranging for spa services, recommending night
life hot spots, booking transportation (limousines, airplanes, boats,
etc.), procurement of tickets to special events and assisting with
various travel arrangements and tours of local attractions. In upscale
establishments, a concierge is often expected to "achieve the
impossible", dealing with any request a guest may have, no matter how
strange, relying on an extensive list of contacts with local merchants
and service providers. In hospitals, concierge services are becoming increasingly available. A
hospital concierge provides similar services to those of a hotel
concierge, but serve patients and employees as well. This helps hospital
employees who work long shifts, and helps to provide work-life balance.
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