Errand Service
In hotels, a concierge assists guests with various tasks like making
restaurant reservations, arranging for spa services, recommending
nightclubs, booking transportation (limousines, airplanes, boats, etc.),
procurement of tickets to special events and assisting with various
travel arrangements and tours of local attractions. In upscale
establishments, a concierge is often expected to "achieve the
impossible", dealing with any request a guest may have, no matter how
strange, relying on an extensive list of contacts with local merchants
and service providers. In upscale
establishments, a concierge is often expected to "achieve the
impossible", dealing with any request a guest may have, no matter how
strange, relying on an extensive list of contacts with local merchants
and service providers. Hotel concierge staffs have their own professional association,
called Les Clefs d'Or ("The Golden Keys"). It was formed in France in
October 1929. It now reaches over 3000 members in over 50
countries. Members can be distinguished by the gold keys they display
on their lapels.
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